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Client Implementation Manager (Delivery) (M/F)

We are a leading digital healthcare publisher, formed through the merger of Dentalsoft and Orthalis. We’ve been supporting dental and orthodontic professionals for many years.

You will be joining a team of 120 employees spread across several locations—Taluyers, Dijon, and Pau—as part of a process of transformation and consolidation.

As part of our growth, we are seeking our future Professional Services / Delivery / Customer Implementation Manager to oversee the deployment of all our software and hardware solutions for our customers, ensuring high-quality customer service.

Your role

Reporting to the Deputy General Manager and serving as a member of the Executive Committee, you will oversee the entire deployment of our software and hardware solutions through to their implementation at our clients’ orthodontic and dental practices.

Your role: to ensure that every installation runs smoothly, is well-managed, and meets all commitments, by coordinating all internal teams involved in the deployment.

You directly supervise:

• facility planning
• IT and medical imaging teams
• software training and installation teams

You are also responsible for ensuring the performance and reliability of our customers’ installed systems (IT and imaging), with a focus on anticipating and preventing outages.

Your main tasks

Manage end-to-end customer deployments

  • Coordinate all customer installations through to production launch
  • Ensure compliance with deadlines, quality standards, and contractual obligations
  • Maintain a high level of service and quality for our customers
  • Ensure a smooth and seamless installation experience for our customers
  • Manage priorities and deployment schedules

Ensure coordination among departments

  • Ensure smooth communication between technical teams and training departments
  • Provide an overview of current projects
  • Secure critical stages before deployment to the customer
  • Streamline interactions among all stakeholders involved in the deployment

Optimize our customers’ installed base

  • Monitor the performance of the systems (computer hardware and imaging equipment)
  • Anticipate the risk of breakdowns and the need for replacement
  • Developing a proactive approach to improving the reliability of the customer base
  • Sustainably improve the quality of facilities

Manage and coordinate deployment teams

  • Directly supervise the teams responsible for facility planning, IT/medical imaging, and training
  • Set operational priorities and allocate resources to ensure the successful execution of deployments
  • Set the operational direction and ensure consistency in actions across teams
  • Structure and optimize work methods and deployment processes
  • Support teams in building their skills and developing their operational autonomy

Profile required

  • You have proven experience in managing complex deployments (software, IT, medtech, or technical infrastructure)
  • Have you ever managed operational or technical teams?
  • You are able to coordinate multiple departments and mediate in a fast-paced environment
  • You are focused on service quality and customer satisfaction during the installation process
  • Do you enjoy structuring, organizing, and helping growing organizations move forward?
  • Experience working for a software publisher, an IT integrator, or in the healthcare sector is a real asset

Why join us?

  • A strategic role at the heart of our clients’ success and the quality of our solutions
  • A position on the Executive Committee with a direct impact on the organization
  • A fast-growing company in the field of specialized orthodontic software
  • A dynamic and stimulating hybrid environment at the intersection of software, IT, and medical imaging
  • The opportunity to thoroughly restructure and improve deployment processes
  • True autonomy in defining your scope

This position is ideal if you...

  • Do you enjoy managing complex projects involving multiple internal stakeholders?
  • Are you comfortable managing and coordinating operational teams?
  • Have a strong commitment to organization and attention to detail
  • Be able to maintain a big-picture perspective while staying in touch with the day-to-day realities
  • Are you interested in a strategic role?
  • Have a background in software, IT, systems integration, or medical devices
👉 Terms and Conditions

  • Open-ended contract with DENTALSOFT

  • Management Position (Fixed Daily Rate)

  • Position based in Taluyers (69) / occasional remote work

  • Salary range: $55,000 to $65,000

Start date: As soon as possible.

Please send your resume to the HR department: recrutement@dentalsoft.fr